SHIPPING & RETURNS POLICY
A LEGAL DISCLAIMER
KINTII KIT IS A BRAND DEDICATED TO CREATING HANDCRAFTED GARMENTS ROOTED IN INDIGENOUS TRADITION, MADE WITH RESPECT FOR CULTURAL HERITAGE AND SUSTAINABLE MATERIALS. WE STRIVE TO OFFER AN EXCEPTIONAL SHOPPING EXPERIENCE FOR OUR CUSTOMERS IN SPAIN, ECUADOR, AND WORLDWIDE. BELOW IS OUR DETAILED SHIPPING AND RETURNS POLICY.
SHIPPING POLICY
DOMESTIC SHIPPING (SPAIN AND ECUADOR)
DELIVERY TIME: FOR ORDERS WITHIN SPAIN AND ECUADOR, THE ESTIMATED DELIVERY TIME IS 3 TO 5 BUSINESS DAYS. OUR PIECES ARE HANDMADE AND MAY REQUIRE ADDITIONAL TIME DEPENDING ON STOCK AVAILABILITY.
SHIPPING COSTS: SHIPPING COSTS ARE CALCULATED AT CHECKOUT. WE OFFER FREE SHIPPING ON ORDERS OVER €200.
ORDER TRACKING: ONCE YOUR ORDER HAS BEEN PROCESSED, WE WILL SEND YOU A TRACKING NUMBER VIA EMAIL SO YOU CAN CHECK THE STATUS OF YOUR PACKAGE.
INTERNATIONAL SHIPPING
DELIVERY TIME: FOR INTERNATIONAL ORDERS, ESTIMATED DELIVERY TIME IS 7 TO 15 BUSINESS DAYS, DEPENDING ON THE DESTINATION REGION AND CUSTOMS PROCEDURES.
SHIPPING COSTS: INTERNATIONAL SHIPPING COSTS ARE CALCULATED AT CHECKOUT.
CUSTOMS FEES AND DUTIES: CUSTOMS FEES, TAXES, OR ADDITIONAL DUTIES ARE THE RESPONSIBILITY OF THE BUYER AND MAY VARY DEPENDING ON THE DESTINATION COUNTRY.
RETURNS AND EXCHANGES
RETURN CONDITIONS
WE ACCEPT RETURNS AND EXCHANGES WITHIN 15 CALENDAR DAYS OF RECEIVING YOUR ORDER.
ITEMS MUST BE IN ORIGINAL CONDITION: UNWORN, UNDAMAGED, UNALTERED, WITH TAGS ATTACHED, AND IN THEIR ORIGINAL PACKAGING.
CUSTOMISED OR EXCLUSIVE ITEMS ARE NOT ELIGIBLE FOR RETURNS UNLESS THEY HAVE MANUFACTURING DEFECTS.
RETURN PROCESS
1. RETURN REQUEST: CONTACT OUR CUSTOMER SERVICE TEAM AT STORE@KINTII.COM TO INITIATE THE RETURN PROCESS. PLEASE INCLUDE YOUR ORDER NUMBER AND THE REASON FOR THE RETURN.
2. PACKAGE PREPARATION: CAREFULLY PACK THE ITEM IN ITS ORIGINAL PACKAGING TO AVOID DAMAGE DURING SHIPPING.
3. RETURN SHIPPING: RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE PRODUCT HAS MANUFACTURING DEFECTS.
SIZE OR COLOUR EXCHANGES
IF YOU WOULD LIKE TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOUR, PLEASE CONTACT US WITHIN 15 CALENDAR DAYS. EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY AND WILL ONLY BE PROCESSED ONCE THE ORIGINAL ITEM IS RETURNED IN PERFECT CONDITION. EACH PIECE IS UNIQUE, SO EXCHANGES ARE LIMITED TO AVAILABLE STOCK WITH DESIGNS AND COLOURS SIMILAR TO THE INITIAL PURCHASE.
CUSTOMER
SERVICE
IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, PLEASE FEEL FREE TO CONTACT US AT STORE@KINTII.COM. WE ARE HERE TO HELP AND TO ENSURE THAT YOUR EXPERIENCE WITH KINTII KIT IS EXCELLENT.
--
THANK YOU FOR SUPPORTING OUR HANDCRAFTED GARMENTS AND THE WORK OF OUR INDIGENOUS ARTISANS. EACH PURCHASE CONTRIBUTES TO THE DEVELOPMENT OF THEIR COMMUNITIES AND THE PRESERVATION OF ANCESTRAL TRADITIONS.